Workforce Team Manager

Workforce Team Manager

Area: Stratford-upon-Avon Salary:  £27,000 – £29,000 Job Type: Permanent Job Description:   Our clients are looking for a Workforce Team Manager to join their busy Booking & Information Centre. The main purpose of this role is to manage a designated team of in the delivery of an efficient and effective client-centred service. The successful applicant will be responsible for real time queue management to ensure consistent monitoring of the call volumes and offline work by ensuring effective floor management to achieve service levels. Duties will include: Daily resource/queue management of call volumes and offline work.To manage and motivate a designated team of Booking & Information Centre staffTo ensure the delivery of a consistent client orientated service to defined service standards to internal and external customers.To contribute to the development and maintenance of Booking & Information Centre systems, procedures, and methods of operation.To participate in the updating, amendment, and operation of the Booking & Information Centre computer system.To manage Central Booking Services in accordance with the contractual requirements.To manage the Booking & Information Centre computer and call distribution systems.To coordinate cover for all duties and complete associated administrative tasksTo undertake the role of Booking & Information Centre Appointment AdvisorTo act as person in charge at the Booking & Information Centre in the absence of the Head of Booking & Information Centre Manager The successful candidate will have the following: Minimum of 4 GCSE’s or equivalentPrevious experience within an administrative capacity ideally within a care environmentKnowledge of management techniques and motivation of staffExcellent interpersonal, leadership and admin skillsAbility to remain calm in stressful...

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Office Coordinator

Office Coordinator

Area: Henley-in-Arden Salary:  £22,000 – £25,000 Job Type: Permanent Job Description:   Our clients are looking for an Office Coordinator to join their well-established recruitment agency based near Henley-in-Arden. They  need an Office Administrator to keep them all in check, make sure the cogs turn and keep their energy and culture alive. You don’t need to be in or have previously worked in the world of recruitment, you just need to be a fantastic organiser who wants to become part of small but mighty team where you can make an impact. Duties will include: You’ll be the front of house, the first person candidates and clients speak to when they phone in or when they pop in for a coffee. So an excellent telephone manner and an engaging personality are absolute musts.Liaising with suppliers, ordering stationary and equipment for the office.Managing travel arrangements for the Directors and team, alongside keeping office calendars & diaries up to date.Ordering and organising team social events and partiesOrganising and managing networking events held at the offices.First line troubleshooting with any IT/software issues – being knowledgeable enough to handle basic challenges as well as using initiative (or Google) in addition to liaising with IT and software supplier’s support desksMake sure all temps are complaint and fully registered to our system.Setting up new clients and temps on the Timesheet portal and payroll system.Producing timesheet reports for the Head of Temp.First line support for any temp queries.Liaising with new clients brought on by their consultants to set them up on our internal systems.Collating and chasing invoices.Uploading supplier invoices to the system.Producing credit reports for the Directors.  Producing weekly activity reports for their Consultants.Supporting our Leadership team with keeping sales pipeline reporting up to date. The ideal candidate will have the following: A proven track record in an Office Admin or support/admin role, preferably within a fast paced, commercially focused environment.Excellent telephone and face to face rapport building skills.Someone who is organised, meticulous and motivated to make an impact through their role.Proficient with basic Office packages and confident troubleshooting day to day IT issues.Experience using Apple products & software would be very beneficial but is not essentialAccurate, strong numeracy and literacy skills.Ability to motivate others with enthusiasm and commitment to best practice. Excellent negotiation skills. This position will ideally be full time with flexibly start/finish times, but with the potential of 4 days per week for the right candidate. This role is offered with the opportunity for hybrid...

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Sales Admin/Account Handler

Sales Admin/Account Handler

Area: Stratford upon Avon Salary:  Dependant on experience Job Type: Permanent Job Description:   Our clients are looking for an efficient and dynamic Sales Admin/Account Handler to manage new client enquiries from predominantly existing accounts. As part of the entrepreneurial team you will be instrumental in maintaining the reputation of a unique, creative and highly respected global business. In return you will be offered a competitive salary and benefits package, working in a beautiful rural environment – with a fantastic team! Duties to include: Selling from the website – You will have in depth knowledge of the online portfolio and be able to guide clients to the relevant areas to assist their brief Listening and taking an accurate and detailed brief from the client Directing the graphics team to create new designs inspired by the client logo or theme Negotiating prices and preparing quotations for the client Processing confidential credit card payments Entering accurate sales orders and processing orders with tight deadlines Managing the client database Updating the production schedule Liaising with production team, laser engraving, packing and despatch teams to ensure each job is delivered on time and of the best quality Chasing clients for production approval prior to the event Requesting quotations from suppliers and raising purchase orders Inviting clients for meetings in showroom Co-ordinating sales meetings. The successful candidate will have: An artistic flair and appreciation for design Are a people person and enjoy building client relationships 2+ years experience in sales administration or a project handling role Excellent communication and numeracy skills By applying for this position you authorise Holdsworth Personnel to hold your personal details on file for use in finding you a suitable position.  Holdsworth Personnel will never transfer your information to a third party without your prior written...

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Purchasing Clerk

Purchasing Clerk

Area: Stratford upon Avon Salary:  £23,000 Job Type: Permanent Job Description:   Our clients, an award-winning, design-led global brand are looking to add to their growing team.  They are looking for a Purchasing Clerk to support the UK Sales team, helping to source and purchase products for their UK customers.  The candidate should be a good team player, commercially minded, with experience in new product development/sourcing, understanding of inventory procurement.  The candidate will work under the Operations Manager and the CEO and be a vital person within the organisation. Activities: Assisting sourcing UK product enquires for the sales team.Inventory enquiries with suppliers.Creating Supplier Purchase Orders for the Company, UK customers, distributors and overseas customersSecuring supplier loyalty through good relationship building.Following continuity of shipping plans with suppliers.Working daily, with goods-in at the UK warehouse.Updating the UK Sales team, with customer order timelines.Manging back-orders, keeping customers informed via the sales team.Working to internal systems to ensure accuracy and error free ordersInventory forecasting where required, weekly inventory reportingMonthly Stock Reconciliation UK and overseas warehouses with Operations Manager.Development of systems to improve communication of inventory availability/timings.Exceed Customer Expectations. The candidate should have the following: Some experience in purchasing/office administrationLove working with beautiful productsExcellent computer skills, in particular Excel.Excellent use of English Language, written and verbal. By applying for this position you authorise Holdsworth Personnel to hold your personal details on file for use in finding you a suitable position.  Holdsworth Personnel will never transfer your information to a third party without your prior written...

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